FAQ

Product Details / Specifications  |  Availability  |  Technical  |  Sales & General  |  BYOG™ & ArcadeNet®  |  Local Streaming  |

Product Details / Specifications

How do I power on the arcade?

To power on the arcade, simply plug in the AC adapter and press the power button to turn on.

What games are available?

Please refer to the 350 Games page for full gamelist.

What is the height of the full size home arcade?

The height of the full size home arcade is 66.44″.

What are the product dimensions?

Full size of home arcade: 29.53 x 22.71 x 66.44 inches.

We have two slightly different box sizes for Legends Ultimate Home Arcade:

31.30 x 18.70 x 42.72 inches
31.89 x 20.08 x 45.28 inches.

What's the size of the LCD?

The size of the LCD is 23.8″.

What is the screen resolution?

1080p.

Do I need to insert coins to play?

No coins are required.

Do I have to assemble the cabinet?

Yes, assembly is required, the assembly procedure is easy and straightforward. Please refer to the assembly guide in the instruction manual or refer to the Support Page for assembly videos.

Is there any warranty on the home arcade?

The manufacturer warrants this product to be free and clear of defects in the materials and workmanship, under normal residential use and conditions, for a period of thirty (30) days from the original invoice date. Shipping and handling fees are to be paid for by the customer. To make a Warranty claim, please submit a service request here: support@atgames.net.

Note: Standard warranty and support services are valid with receipt from an authorized retailer. Purchases through third-party sellers and resellers do not fall under the standard warranty and support program. For warranty support, please contact the third-party seller or reseller where you purchased the product.

How do I reset to factory settings?

  1. Power off the arcade.
  2. Press and hold the recovery button with a pin.
  3. Power on, then press and hold the P1 START + MENU buttons while you continue to hold the recovery button.
  4. Once you see the factory reset prompt, release all buttons.
  5.  Follow the on-screen instructions.

Availability

Where can I buy a Legends Ultimate Home Arcade?

Legends Ultimate Home Arcades are available at these popular retail locations: Sam’s Club and Walmart.

Where do I follow you for the latest information and updates?

You can follow us on our social media accounts:

Technical

Can I use 2 light guns at the same time?

No, currently we only support one light gun at a time.

Why does the clock show incorrect time after powering on?

The clock will reset after each power cycle due to hardware constraints, but it will automatically sync to internet when the ALU connects.

Live streaming feature shows black when I try to stream an external device

Live streaming feature will not stream external HDMI devices, only built-in features and add-ons are supported.

My controls act weird when the light gun is connected to my arcade.

Please disconnect light gun when not in use, as it takes over P1 control when plugged in.

What light gun models are supported on the arcade?

Light gun support was verified using Ultimarc’s AimTrak Light Gun, other products may require additional settings to work with the ALU.

What Raspberry Pi models can I use with the arcade via OTG?

OTG feature on Raspberry Pi was verified using the following images, other images/devices may require additional settings to work with the ALU.
– RP3B+: RetroPie v4.5.1
– RP4: Lakka v2.3.2

I see non-zero size after doing a clean up in Data Manager.

Data Manager will show a non-zero size after clean up due to internal data.

I can't pair my device to the arcade in BT device mode.

If external devices fails to pair in BT device mode, please go to BT Host dialog, disconnect the device and try again.

Why doesn't Control Mirroring work with my external controllers?

Control Mirroring only applies to the ALU controls, not external controllers.

How do I connect my arcade cabinet to the internet?

You can search for available WiFi networks and select your preferred network under the Settings section.

You can also enter a password in this section when connecting to a password-protected network.

Note that networks that require a browser page login (such as airport or hotel WiFi) will not work with the Legends Ultimate arcade cabinet.

I just built my arcade and need to update the firmware. How do I update the firmware?

You can update the firmware by going the Settings menu to connect to WiFi. Once you’re connected to WiFi or a wired internet connection you can initiate the firmware update by selecting [Check Version] in the Settings menu.

Why isn't my high score added to the global leaderboard?

Here are the criteria for ALU to upload your high score online:
– you must be running firmware 4.11.1 or later
– only scores higher than the current score will be updated
– you must achieve the score without using rewind or loading from a saved state, no cheating!
– you must be connected to the internet and logged into your ArcadeNet® account, otherwise the score will be stored locally until you are logged in and connected to the internet
– only 1 score will be saved per account, only your highest score will show up on the leaderboard

Why can't I download a firmware update?

If you are unable to download a new firmware update, please check that your router’s firewall settings are not blocking the Legends Ultimate’s connection. You can try to temporarily disable your firewall to download the firmware.

If you continue to have issues, please contact our customer service for support.

How come I can't update using the USB image from your website?

This is most likely due to a bad file name, please make sure you check the following box in your File Explorer settings and make sure you name the file exactly as described in the instruction: ha8800_update.img
Please refer to the video for more detail.

Do I need to be logged in for firmware updates?

No you don’t, the [Check Version] button in the Settings menu does not require an ArcadeNet® login to function.

How do I find a particular game I want to play?

If you have not yet update your arcade, you are able to browse games based on various genres and publisher names on the arcade cabinet. You can find the genre sort option in the bottom right-hand side of both the Arcade and Console sections, and you can rotate through the options available by highlighting the genre sort and then press left or right on your joystick. (Version 1.0.11.)

If you have already updated the arcade, you are able to browse games using the filter on the left side of the Games section. You can filter the games by publisher or platform. (Version 2.0.0.)

How do I adjust the volume?

You can adjust the volume through the volume adjuster on the top right corner of the controller deck.

How do I adjust the sensitivity of the joystick?

The sensitivity of the joystick can be adjusted in the in-game menu on compatible games, this function help users to gain better gaming experience and enable users to play certain games more smoothly such as Burger Time.

Can I dim the screen?

No, the screen is not dimmable.

Can I save gameplay screenshots or video?

Starting with 4.12.0 firmware, you can now stream your display to social media platforms

Can I connect my own HDMI device on the arcade?

Yes, both USB and HDMI devices are applicable on the arcade, however, not all equipment are compatible.

Can I play my AtGames consoles with my arcade cabinet?

Legends Ultimate supports the following AtGames products:

2019: Legends Flashback (FB8660), Atari Flashback X (AR3060), Bandai Namco Arcade Blast! (WD3305, WD3305S), Adventure Flashback Blast! (WD3308), Star Flashback Blast! (WD3309)

2018: Activision Flashback Blast! (WD3301), Atari Flashback Blast! Vol.1 (WD3302), Atari Flashback Blast! Vol.2 (WD3303), Legends Flashback Blast! (WD3304), Bandai Namco Flashback Blast! (WD3306). For 2018 Blast! and 2019 WD3305S please follow the instructions shown on the screen at SETTINGS to pair the dongle with Legends Ultimate.

Please refer to the APL guide for more details.

Can I plug and play my Blast! on the arcade?

Yes, with the excepting of Atari Flashback Blast! Vol.3 (WD3307), most of the AtGames Blast! products are supported by the Legends Ultimate arcade. Users are able to play their favorite Blast! games using the arcade controller after pairing the dongle to the arcade.

Please refer to the APL guide for more details.

Are USB devices hot swappable on your arcade?

Yes we support plug and play in the arcade menu; but please refrain from adding/removing USB devices during gameplay, as this may crash the arcade and will require a restart if it happens.

How do I change my button mapping when I play a built-in game?

You can change the button mapping when you’re in the game by pressing the [START] and pushing the Player 1 Joystick to the [Right] direction.

I hadn't turned on my cabinet on in a while and it no longer signs in to my ArcadeNet® account automatically, is this normal?

Yes this is by design. The ALU does not store your actual username/password locally, it saves an encrypted token that expires every few days to protect your credentials.

How do I change my button mapping when I play a built-in game for Player 2?

Press [MENU] when you’re inside the game; if button mapping is available to the game you will be able to select it in the menu. Press [A] in the next screen and follow the prompt to map both Player’s buttons.

Can I change the aspect ratio for displays?

Press [MENU] during gameplay, go down to “Display Mode” and move left/right to select from the 4 options (Center, Fit, Fill, Pixel Perfect).

Sales & General

How do I contact your team?

You can contact us through the following email address: support@atgames.net.

Note: Standard warranty and support services are valid with receipt from an authorized retailer. Purchases through third-party sellers and resellers do not fall under the standard warranty and support program. For warranty support, please contact the third-party seller or reseller where you purchased the product.

BYOG™ & ArcadeNet®

I can't find my confirmation e-mail after creating an ArcadeNet® account.

Please check your spam or junk folder for the e-mail.

Other than the built-in 350 games, can I play additional games?

Yes, you may play additional games via ArcadeNet® , BYOG, and APL. Please refer to the quick start guide in page 8 of the instruction manual.

I'm connecting to BYOG™, but it's taking a long time.

When connecting to a BYOG server it will take 3-5 minutes for the server to start up. Once the server is up your arcade will be connected to the server.

If you exit BYOG, the server will remain powered on for 15 minutes. If you try to connect back in to the server with in these 15 minutes you will be able to connect instantly to the server. If you try to connect back in to the server after this 15 minutes, you’ll have to wait for the server to start up again.

How much hard drive storage space does my BYOG™ server have?

Your BYOG server has 250GB of storage space available for you to install games.

I cannot play ArcadeNet® or BYOG™ because it is not enabled on my arcade cabinet.

You will need to update the arcade to the newest version to enable ArcadeNet®

or BYOG™. Go to the Settings section to update the arcade. Make sure you’re connected to the internet either through WiFi or a wired network connection.

My ArcadeNet® or BYOG™ games stutter and lag.

Make sure you have a stable network connection with your arcade. Make sure there is no other device using your network connection such as a computer downloading large files or a TV streaming video. If your cabinet supports wired connections, try connecting an Ethernet cable directly to your cabinet from your router.

Why can't I play a particular game or games listed on ArcadeNet®?

If you’re having trouble with ArcadeNet® connectivity, please restart your router and modem. Once your router and modem are back online, please power off your Legends Ultimate, then power it back on and try again.

How do I exit an ArcadeNet® or BYOG™ game?

To exit a ArcadeNet® or BYOG™ cloud desktop you will need to press the [MENU] button once to bring up the dashboard. Then you can use the joystick to select QUIT to exit.

How do I play the games I own on other PC digital distribution platforms via BYOG™?

1.       Make sure there are BYOG hours available in your account. You can check this while logged in to the arcade.

2.       Select and launch Cloud BYOG.

3.       Use a USB mouse or trackball to navigate the desktop. When using the trackball, the joystick control buttons will change to mouse clicks: (A) Left Click – (B) Middle Click – (C) Right Click.

4.       Open your PC digital distribution platform.

5.       Use a USB keyboard to type in your account information to sign in to the PC digital distribution platform.

6.       Select a game to play from your game library.

Why can some games from PC digital distribution platforms work on BYOG™ but others cannot?

Please find our list of games fully-supported on BYOG here.

If you encounter any issues with a game not listed on the supported game list, please let us know so we can further track and look into the issue.

Can I use the functions to stream from the clients of other PC digital distribution platforms directly to the arcade’s server?

It is not recommended to use this feature to play your games on your BYOG server. When you choose this feature, the game is being streamed from your local home PC to the BYOG cloud server, which then is streamed back to your arcade. This means your game is being streamed twice and will create more latency to the gameplay.

If your PC supports the ArcadeNetLink app, you can use this app to stream your games from other PC digital distribution platforms installed on your PC to the arcade on the same network.

Can I use the trackball as my mouse in BYOG™?

Yes, you can use the trackball to move the mouse cursor. When BYOG‘s controls are set to AUTO mode, once you move the trackball, the joystick buttons [A], [B], [C] will become the left, middle and right click on a mouse.

Is there a virtual keyboard for BYOG™?

There is no virtual keyboard available in this moment.

The arcade cabinet’s buttons are not working on my BYOG™ game. How do I map them to my game?

The arcade cabinet’s buttons act like the main buttons on an Xbox 360 or Xbox One controller. Thus, once you successfully launch a game using your keyboard and mouse as described above, you’re able to go into the game’s settings and try mapping the game’s buttons to the cabinet’s buttons. It may take some trial and error as BYOG™ is a do-it-yourself feature, but it is applicable for most games. Some games, however, will not work simply because their control schemes were never meant for an arcade cabinet’s controls. For example, first-person games that require two joysticks per player on a regular console controller will not work on the arcade cabinet since it only has one joystick per player. We recommend experimenting and searching online for anyone making recommendations for what works!

How long will BYOG™ servers keep my data?

If you still have BYOG™ hours remaining on your account, the BYOG™ servers will keep your server data available for 1 week. After 1 week of inactivity, your server data will be deleted. If you do not have any BYOG™ hours remaining on your account, the BYOG™ servers will keep your server data available for 24 hours. After 24 hours of inactivity, your server data will be deleted.

I was disconnected from the BYOG™ server after being idle.

Your BYOG™ account will be disconnected from the server if you are idle for more than 15 minutes.

I don't see the multiplayer option for some ArcadeNet® games.

The multiplayer feature is meant for streamed games only, they are marked with a “cloud” badge on the boxart.

Local Streaming

My game crashes after I changed the resolution.

The Legends Ultimate arcade only supports resolutions up to 1080p, changing to higher resolution is not supported and may cause system crashes.

What is ArcadeNetLink app?

ArcadeNetLink app lets the user setup a streaming server from your home PC. You can then connect to your home PC from the BYOG menu to stream games from your own network.

Find the latest release here:  https://www.atgames.net/arcadenet/byog

What are the minimum PC requirements for ArcadeNetLink app?

We added support to Intel Integrated Graphics in addition to AMD and Nvidia GPUs. Below are some guidelines of hardware that’s supported.

CPU

  • Intel CPU 3rd Generation (Ivy Bridge) or later.

GPU

  • Intel HD Graphics 520 or later
  • Nvidia GTX 600 series or later (note: GT series is NOT supported, must be GTX)
  • AMD Radeon HD 7700 series or later.

What operating system does ArcadeNetLink app support?

Currently ArcadeNetLink app only supports Windows 10.

Why is my mouse cursor invisible on my PC when I connect my arcade to my PC using ArcadeNetLink app?

This is by design. When the arcade is connected to the PC through the ArcadeNetLink app, the arcade will display a local mouse cursor on the arcade. To prevent seeing 2 mouse cursors (one from the arcade and one from the PC), the one on the PC is hidden until the arcade disconnects from the PC.

My audio no longer works on my PC after installing the ArcadeNetLink app?

A Virtual Audio Cable device is installed when first installing ArcadeNetLink app. This allows the ArcadeNetLink app to pass your audio from your PC to your arcade. This should be automatically changed before and reverted after a streaming session, but if it doesn’t, please manually change the audio device on your PC back to the correct device in order to have audio out of your PC again.

Some games turn black as soon as I enable fullscreen during streaming

Please quit local streaming and change the display mode of the game to “Windows Mode” and try again. This is specific to particular games’ video mode and cannot be changed on the Arcade-side.

My ArcadeNetLink app suddenly stopped working, it worked just fine before.

Please verify if “Virtual Audio Cable” is set as your default audio playback device, this is required for ArcadeNetLink to run properly.

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